Shipping Policy

Thank you for shopping with Kerenny! We’re committed to providing a smooth and transparent shopping experience. Please review our shipping policy below for important information regarding your order.

Order Processing Time
Once your order is placed, please allow 1-2 business days for processing and production before it ships out. We work hard to ensure your items are carefully prepared and packaged for safe delivery.

Estimated Shipping Time
Standard Shipping: 5–10 business days (on average)
Please note that delivery times may vary depending on your location and local postal services.

Delays and Unforeseen Circumstances
While we strive to ensure timely delivery, there may be delays beyond our control, such as:
* Weather conditions
* Holidays
* Natural disasters
* Carrier-related issues
Because of this, we cannot guarantee exact delivery dates, and shipping times are ultimately the responsibility of the courier service.

Order Cancellations
You may cancel your order within 24 hours of placing it.

To cancel, simply email us at [ support@kerenny.com ] with the subject line: “CANCEL”.

If your order has already been shipped, we are unfortunately unable to cancel it.

Incorrect Shipping Address

Entered the wrong address? 
If you’ve provided an incorrect or incomplete shipping address, reply to your order confirmation email or contact us immediately at [ support@kerenny.com ].
We can correct the address within 24 hours of purchase.

Damaged Items
We take great care to package your items securely, but on rare occasions (approximately 1 in 1000), damage may occur during shipping.

If your item arrives damaged, please contact us right away with:
* Your order number
* A clear photo of the damaged item
We’ll gladly send you a replacement at no additional cost.

Still Need Help?
If your question wasn’t answered above, we’re here for you!
Reach out to us at [ support@kerenny.com ] , and we’ll reply to you within 24 hours.